Retail & E-commerce • Durban, South Africa
Building a Single Source of Truth
A South African retail group had data in 12 different systems with no unified view. We built a centralised platform that became their single source of truth.
The Challenge
- 12 disconnected systems across stores, warehouses, and head office
- Inventory data 48+ hours out of date, causing stockouts and overstock
- Monthly reporting took a team of 3 people an entire week to compile
- No unified customer view across online and in-store channels
- Expansion plans delayed because systems couldn't scale
The Solution
- Designed and built a centralised data platform connecting all 12 systems
- Implemented real-time inventory synchronisation across all locations
- Created automated reporting suite replacing the manual compilation process
- Built unified customer profiles merging online and in-store data
- Deployed scalable architecture supporting their 5-year expansion plan
The Results
100%
Data visibility across all locations
R3.2M
Saved annually in inventory waste reduction
1 day
Monthly reporting (down from 5 days)
35%
Increase in repeat customer purchases
"For the first time, we can see our entire business in one place. We've made better decisions in the last 6 months than the previous 3 years combined."
Priya Govender
CEO, Reef Retail Group
Services Used
Want Results Like These?
Book a free strategy call and let's discuss your transformation.
Book a Strategy Call