Logistics & Transport • Johannesburg, South Africa
From WhatsApp Chaos to Automated Operations
A Johannesburg logistics company was running their entire operation on WhatsApp groups and spreadsheets. We built an integrated system that automated 90% of their manual processes.
The Challenge
- All dispatch coordination happening via WhatsApp groups with 50+ messages per hour
- Driver schedules managed in Excel spreadsheets updated manually
- No real-time visibility into fleet location or delivery status
- Invoicing delayed by 2-3 weeks because data had to be manually compiled
- Client complaints about lack of tracking and communication
The Solution
- Built a centralised dispatch management system replacing WhatsApp coordination
- Automated driver scheduling with route optimisation and conflict detection
- Integrated GPS tracking with real-time client notification system
- Connected operations to accounting for same-day automated invoicing
- Deployed live dashboards for fleet utilisation and revenue tracking
The Results
90%
Reduction in manual coordination tasks
R2.4M
Annual savings from operational efficiency
67%
Reduction in invoice processing time
45%
Improvement in client satisfaction scores
"We went from chaos to complete control in 8 weeks. Beyond One didn't just give us software — they redesigned how our business works."
David Nkosi
Operations Director, TransMove Logistics
Services Used
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